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Frequently Asked Questions
What are the 4G Support Plans?
- Plan I: Sites that don't require or request a higher Plan of service. (A basic website)(Max Pages 10)
- Plan II: Sites that don't require or request a higher Plan of service or sites that have more than 10 Pages. (Max Pages 30)
- Plan III: Sites requiring database services or one that has more than 30 Pages. (Max Pages 100)
- Plan IV: Sites requiring SSL w/wo a database or owner wants a dedicated IP address,
dedicated server or a site that has more than 100 Pages. (Max Pages n/a)
- Plan V:(Essentially a Plan K2-IV-X. Possibly an in-house development project.)
Excluding Plans IV & V a client's website will automatically move up in Plan if their site exceeds the
maximum pages for their current Plan.
What are the Strategic & Tactical Marks?
- E: This is the Exclusive Support mark and is purchased by the Client. It combines with other Plans e.g. Plan III-E.
- H: This is the Holistic Hosting mark. It combines with other Plans e.g. Plan H-II.
A Holistic site has a dedicated processor.
- Kn: This is the Kaiser Support mark. It combines with other Plans e.g. Plan Kn-II.
A Kaiser mark is normally temporary and indicates the use of
additional staff during development or major re-work but could be used to indicate a
full-time support person.
- M: This website doesn't meet minimum Infrastructure Units and pays Hosting & Support Fees based on the Plan minimum e.g. Plan II-M.
- X: This website has extras that are not provided by support or in the Support Plan e.g. Plan I-X.
What are Domains and www.Domains (sub-Domains)?
A Domain is the name of your website (YourCompany.com). A sub-Domain is a server within your Domain
(www.YourCompany.com). color="#fbd77b">Normally both are setup so that people that type the www
and those that don’t can see your website.
What does "Everything is Included" mean?
Think of it as having an employee. You let us know what you want and if it's in your Support Plan we do it. Simply put; "You don't have
to pay extra for anything done to your Website."
What does "Unlimited" mean?
- Modifications: There is no limit on the number of Support Plan authorized changes, additions or deletions that
you can have made to your website.
- You may have to pay for excess usage if you Year To Date usage exceeds 100%.
- Disk space: You can have as large a site as you need (you won't face an upper limit or
"ceiling"). In other words, you can have as much content as you want.
- Data transfer: Plan I & II are limited to a transfer rate of
500,000 bps. Other Plans are unlimited.
Visitors to your web site will be able to download and view as much content from your site
as they like.
- Email storage: Unlimited email storage gives normal email account users like you an
opportunity to not have to worry about hitting a storage limit. You can save your correspondence
and never worry about having to delete older messages to make room for more.
However, the purpose of unlimited storage isn't to provide an online storage warehouse. Email left
on the server more than 14 days is deleted.
How long am I Supported?
- Your support lasts as long as you want it. Hosting & Support fees are billed monthly, in advance,
and by paying your Hosting & Support fee your support is renewed for one month or the number of months paid.
- By not paying your Hosting & Support Fee you are requesting immediate hosting and/or support termination.
Can TwClark terminate my Support Plan?
- TwClark may terminate all services in the event your bank refuses your credit/debit card and you fail to provide alternative payment.
- TwClark may terminate your Email service, without notice, in the event your account is suspected of SPAMMING.
- TwClark may terminate hosting and/or support with 30 days prior notice.
Is there a penalty for terminating my Support Plan?
No. (If your current usage is over 100% you will have to pay any overage.)
Will my Hosting & Support Monthly Fee ever change?
Yes. Hosting & Support Plan Fees will change when your Support Plan changes.:
How do you know my usage?
When you contract for a Support Plan your usage is set zero. Over time we log your support activity
and your next year's support is based on that.
What is the Over Utilization Rate?
The current rate is $35.00 per hour.
What is covered by my Support Plan?
- All Plan authorized changes, additions and deletions to your Website.
- Design Services
- Search Engine Optimization
- Meta Tags & Keywords
- Website Graphics
- Email Service
- Health Checks
- Domain Name
- Database Services (Plan III and above)
- SSL Certificates (Plan IV service)
- Dedicated Server (Plan IV service & requires a setup fee)
- Dedicated IP address (Plan IV service)
How are SSL and Domain Costs Paid?
We pay the cost of your SSL Certificate and Your Domain Name then bill your account.
What is NOT covered by my Support Plan?
The most common expense that is not covered is required license fees for 3rd party copyrighted materials. On occasion
you may have to pay out-of-pocket expenses; however, these must be pre-approved first.
Any out-of- Plan service. e.g. SSL Certificates are not covered or available for a Plan III or lower website
Do I get the code in my site?
Yes. You receive an unlimited, non-exclusive license for code and/or the licensed rights to 3rd party code.
Do I get the images created for my site?
Yes. You also receive the licensed rights for any Stock Photography provided by TwClark.
When does any work-in-progress stop?
Anything being worked on will terminate as soon as your support plan expires.
When will my Hosting/Support Plan expire?
Hosting and Support Plans expires on the last day of the month at 11:59 PM (GMT).
Can I hire a TwClark employee?
No. A customer agrees NOT to hire a TwClark employee while on support or
for a period of two years after their support plan is
terminated. If a client hires or contracts directly or indirectly with an employee or ex-employee within that timeframe they
agree to pay TwClark the sum of $120,000.
How do I request a change or get support?
Call TwClark at or send an email.
Last Updated
7/17/2011
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